By inventing the Ticket Restaurant meal voucher in 1962, Edenred helped to spread the practice of taking a lunch break to all employees. The Ticket Restaurant solution was designed to address a social issue by encouraging French employees to take a lunch break, thereby improving sanitary conditions and limiting the use of lunchboxes in the workplace. Since then, the Group has contributed to social progress with solutions that make life easier for both employees and consumers.

Edenred’s operations and solutions place it at the center of an ecosystem connecting employees, merchants and public and private organizations. It reconciles their diverse needs as part of a virtuous cycle that benefits everyone involved. This position requires Edenred to closely monitor economic, social and societal trends so that it can adapt to new practices and thereby meet the needs and expectations of businesses and users. Edenred’s mission is to be a companion for people at work by addressing their fundamental needs – Eat, Move, Care and Pay. Its ambition is to contribute to the employee well-being and purchasing power, to vitalize the economy and local employment and to increase companies’ efficiency and attractiveness. To meet these challenges, the Group relies on its powerful technology platform and on its social and environmental responsibility approach. Known as “Ideal”, it is aligned with the Group’s operations and based on three components: People (improve quality of life), Planet (preserve the environment) and Progress (create value responsibly).

In accordance with the European directive of October 22, 2014 on disclosure of non-financial information, this chapter includes a non-financial performance statement which contains information on the Group’s business model, an analysis of its principal risks, a description of the policies and measures taken to manage these risks, the outcomes of these policies, and key performance indicators.


Business model

Edenred’s business model and its Corporate Social Responsibility objectives are intrinsically related. Underpinned by strong fundamentals, the Group is weathering the period of health crisis we are enduring with resilience. Its technological expertise and agile organization make it well positioned to seize new opportunities in markets undergoing digital transformation. Thanks to its robust business model, available in real size in Introduction, on page10, its strengthened digital leadership and the increased demand for earmarked funds programs, Edenred is better positioned than ever to help companies, merchants and public authorities transition into the world of tomorrow. Every day, Edenred reaffirms its commitment to creating value for all its stakeholders.